Operations director at Havenberg Group. Find where the work actually goes — across departments, not inside them.
Four months of Remy helping people, turned into a map. Find where the work actually goes — across departments, not inside them.
Week 1 – 16Overview
Everything on this dashboard is a by-product of Remy helping people between week 1 and week 16. No survey was sent and no workshop was held.
People using Remy
412
3 of 11 departments
Assists in 16 weeks
18,412
≈ 230 per working day
Weekly active
61%
was 41% in week 8
Median time to answer
25 sec
was 7 min in week 1–2
Weekly active users
Week 1 – 16 · from 38 to 251 people
Week 1
38
Week 6 — holidays
129
Week 8
168
Week 16
251
The axis runs from 38 to 251, not from zero — this is a trend, not a total. Week 6 is the summer holiday.
By department
3 of 11 departments in the scan
Customer Service
148 / 165
72% weekly active
Live from week 1
Planning & Dispatch
171 / 240
54% weekly active
Live from week 3
Finance Administration
93 / 110
56% weekly active
Live from week 6